Returns

You can return an unused tote within 30 days of delivery. It must be unworn, unwashed, and undamaged, with tags and packaging intact.

Who pays shipping

You pay return shipping unless the tote arrived damaged or printed wrong. Refunds go back to the original payment method.

Damage and defects

If the tote arrives damaged or defective, write through the contact page within 48 hours of delivery and include photos. We will replace it or refund it, including return shipping.

Timing

After we receive the return, inspection takes 5 to 7 business days. The refund can take another 3 to 5 business days to show on your statement.

What this policy does not do

Returns, refunds, and chargebacks are assigned to a person. The storefront does not approve them on its own.